Privacy policy

Privacy Policy

Savoury Imports Limited

Savoury Imports Limited values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you interact with our store, we may collect the following information:

  • Name, billing address, and shipping address
  • Email address and phone number
  • Payment information (processed securely through third-party providers)
  • Order history and purchase details
  • Device information, IP address, browser type, and browsing behavior

How We Use Your Information

Your information is used to:

  • Process and fulfill orders
  • Communicate with you regarding your order or inquiries
  • Provide customer support
  • Improve our website, services, and product offerings
  • Send marketing communications (only where permitted or opted-in)
  • Detect and prevent fraud or unauthorized transactions

Order & Customer Responsibility

By placing an order, you agree that all personal information provided, including shipping and contact details, is accurate and complete.

  • We are not responsible for delivery issues caused by incorrect information
  • Orders returned due to incorrect addresses are not eligible for refunds
  • Additional shipping charges may apply for reshipment

Sharing Your Information

We may share your information with trusted third parties only as necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors (for secure transactions)
  • Shipping carriers (for order delivery)
  • Analytics providers (to improve performance and user experience)

We do not sell your personal information.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and support marketing efforts.

You can control or disable cookies through your browser settings.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Payment information is processed securely and is not stored directly on our servers.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Withdraw consent for certain uses of your data

To exercise these rights, please contact us using the information below.

Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Third-Party Services

Certain third-party providers we use have their own privacy policies. We recommend reviewing their policies to understand how they handle your information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy, please contact us:

Company: Savoury Imports Limited
Email: support@savouryimports.com
Address: 633 Edgeley Blvd Unit 2, Concord, Ontario, L4K 4H6, Canada
Phone: 905-660-7565